Terms of Services

Welcome to ZOVIK. These Terms of Services explain the rules and conditions for using our website, purchasing products, creating an account, making payments, and accessing our Services. By visiting our website, creating an account, placing an order, or purchasing any product from ZOVIK, you agree to follow these Terms of Services. If you do not agree with these Terms, please do not use our website or Services.

What Are Terms of Services?

Terms of Services are the rules and conditions that govern your use of the ZOVIK website, products, and Services. These terms explain customer responsibilities, account usage, pricing, payments, orders, shipping, returns, refunds, intellectual property, and other important conditions related to shopping with ZOVIK.

Can I Create an Account on ZOVIK?

You may be able to create an account to access certain features of our Store. When creating or using an account, you must provide accurate, complete, and current information.

You are responsible for keeping your account details and password secure. You must not share your account credentials with another person. If you believe your account has been accessed without authorisation, you should notify us promptly.

You are responsible for activity carried out through your account, subject to applicable law. ZOVIK may suspend or terminate an account if it is reasonably believed to be involved in fraudulent, unlawful, abusive, or unauthorised activity.

Who Can Purchase Products from ZOVIK?

You must be legally capable of entering into a binding agreement under applicable law to make purchases through our Store. By placing an order, you confirm that you meet the applicable legal requirements for entering into a purchase agreement.

What Currency Are ZOVIK Product Prices Displayed In?

All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices may change from time to time without prior notice. However, a price change will not affect an order that has already been accepted and confirmed by us, except where permitted or required by applicable law.

Applicable taxes, shipping charges, or other fees may be displayed separately at checkout depending on the product and delivery location.

What Payment Methods Does ZOVIK Accept?

ZOVIK accepts the payment methods made available through our authorised payment providers. All payments must be completed using the payment options available at checkout.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method.
The information provided is accurate and complete.
The transaction is legitimate and authorised by you.

We may cancel or decline a transaction if there is a reasonable suspicion of fraud, unauthorised activity, pricing errors, or other circumstances permitted by applicable law.

Can ZOVIK Cancel an Order?

Yes. ZOVIK may accept, decline, or cancel an order before fulfilment where permitted by applicable law.

An order may be cancelled because of:

Product unavailability
Incorrect product or pricing information
Suspected fraudulent or unauthorised activity
Errors in order information
Delivery restrictions
Other legitimate business or legal reasons

If an order is cancelled after payment has been received, we will process any applicable refund using the available payment method or another appropriate method.

Are ZOVIK Product Descriptions Accurate?

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, prices, and other website information are accurate.

However, minor variations may occur. Product colours or appearance may look different depending on your device or screen settings.

Product availability may also change without notice. If a product becomes unavailable after you place an order, we may contact you and provide a refund or another suitable resolution where appropriate and permitted by law.

Does an Order Confirmation Mean My Order Is Accepted?

No. An order confirmation only acknowledges that we have received your order. It does not necessarily mean that your order has been finally accepted.

When you place an order, you are making an offer to purchase the selected products according to these Terms of Services. The order becomes accepted when ZOVIK confirms it for fulfilment, subject to applicable law.

How Does ZOVIK Handle Shipping and Delivery?

ZOVIK ships orders to locations supported by our Store and available shipping partners.

Estimated delivery times shown on our website or at checkout are estimates and are not guaranteed unless expressly stated otherwise. Delivery may be affected by:

Courier or logistics delays
Weather or natural events
Public holidays
Incorrect or incomplete delivery information
Address-related issues
Customs or regulatory requirements
Unforeseen operational disruptions

Customers must provide a complete and accurate shipping address and contact information.

If a package cannot be delivered because of incorrect information, refusal to accept delivery, or repeated failed delivery attempts, additional charges or other consequences may apply where permitted by law and our Shipping Policy.

What Is ZOVIK’s Return and Refund Policy?

ZOVIK’s return and refund process is governed by our Refund Policy and applicable consumer protection laws.

Depending on the product and circumstances, eligible customers may request a return, replacement, exchange, or refund. Products may need to be unused, unworn, undamaged, and returned with original packaging or tags, where applicable.

Certain products may not be eligible for return or refund where permitted by law, including customised, personalised, or otherwise excluded products.

If you receive a defective, damaged, incorrect, or materially different product, contact us at lexusrise@gmail.com within 7 days of delivery, or within the period stated in our Refund Policy.

What Activities Are Prohibited on the ZOVIK Website?

You may use our website only for lawful purposes. You must not:

Use the Store for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website, systems, accounts, or databases.
Interfere with or disrupt website operations or security.
Upload or transmit malicious code, viruses, or harmful material.
Copy, reproduce, scrape, or commercially exploit website content without permission, except where permitted by law.
Use another person’s account or personal information without authorisation.
Submit false, misleading, or fraudulent information.
Violate the rights of another person.
Circumvent security, payment, or technical measures.
Use our products, website, or Services for unlawful purposes.

ZOVIK may restrict or terminate access where reasonably necessary to protect our Store, customers, service providers, or other parties.

Who Owns ZOVIK’s Website Content?

Unless otherwise stated, content available on ZOVIK, including logos, trademarks, product images, photographs, graphics, text, designs, website layout, and other materials, is owned by or licensed to ZOVIK.

This content is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, sell, publish, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

Does ZOVIK Use Third-Party Services?

Yes. Our Store may use third-party services, applications, payment providers, logistics providers, analytics tools, and other external services.

We may also provide links to third-party websites. These third-party services and websites may have their own terms, policies, and conditions. ZOVIK is not responsible for the content, availability, policies, or practices of third-party services outside our reasonable control.

Does ZOVIK Guarantee Continuous Website Availability?

ZOVIK makes reasonable efforts to keep the Store accurate, secure, and operational. However, we do not guarantee that:

The website will always be available or uninterrupted.
The website will always be free from technical errors.
All information will always be completely accurate or current.
The website will be free from every possible security vulnerability.

Nothing in these Terms of Services limits any rights, warranties, guarantees, or remedies that cannot legally be excluded under applicable law.

Is ZOVIK Responsible for Indirect Losses?

To the maximum extent permitted by applicable law, ZOVIK, its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or Services.

Where liability cannot legally be excluded, it will be limited to the extent permitted by applicable law. Nothing in these Terms is intended to restrict mandatory consumer rights under Indian law.

When Can a Customer Be Required to Provide Indemnification?

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZOVIK, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms of Services.
Your unlawful use of our website or Services.
Your misuse of another person’s information or account.
Your violation of applicable laws or another person’s rights.

This provision does not apply where indemnification is prohibited by applicable law or where the claim results from ZOVIK’s own unlawful conduct.

Can ZOVIK Update These Terms of Services?

Yes. ZOVIK may update these Terms of Services from time to time to reflect changes to our business, Services, technology, or applicable laws.

When changes are made, we will update the Last Updated date at the top of this page. Your continued use of our Store after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

Which Law Applies to These Terms of Services?

These Terms of Services are governed by and interpreted according to the laws of India.

Subject to applicable consumer protection laws and mandatory consumer rights, disputes relating to these Terms or your use of our Store will be subject to the jurisdiction of the competent courts located in [City, State, India].

How Can I Contact ZOVIK?

If you have questions about these Terms of Services, your order, or our Services, you can contact us using the details below:

Store Name: ZOVIK
Email: lexusrise@gmail.com
Customer Support Hours: 7 days, 24/7