Privacy Policy
At [zovik], we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from [zovik] ("Store", "we", "us", or "our").
By using our website, placing an order, creating an account, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit or use our Store, we may collect certain information that helps us provide products and services to you.
Information You Provide to Us
Depending on how you interact with our Store, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Account login information, if you create an account
- Order details and purchase history
- Payment-related information necessary to process your order
- Information you provide when contacting our customer support
- Product reviews, feedback, or other information you voluntarily submit
We do not intentionally collect information that is unnecessary for providing our products or services.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages viewed and links clicked
- Approximate location derived from technical information
- Referring website or source
- Website usage and interaction information
- Cookies and similar technologies
This information helps us operate, secure, analyse, and improve our Store.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfil your orders
- To arrange shipping and delivery
- To process payments through authorised payment providers
- To communicate with you about your orders
- To provide customer support
- To respond to questions, requests, and complaints
- To create and manage customer accounts
- To improve our products, website, and shopping experience
- To detect, prevent, and investigate fraud, abuse, or security incidents
- To maintain website security and functionality
- To send marketing communications where permitted and, where required, with your consent
- To comply with applicable laws, regulations, legal obligations, and lawful requests
- To establish, exercise, or defend legal claims
- For other purposes that are clearly communicated to you at the time your information is collected
We aim to collect and use personal information only for lawful and relevant purposes. India's DPDP framework provides for processing personal data for lawful purposes, including based on consent or specified legitimate uses.
3. Cookies and Similar Technologies
Our Store may use cookies, pixels, tags, local storage, and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.
We may use cookies to:
- Keep products in your shopping cart
- Remember certain preferences
- Maintain login or session functionality
- Understand website traffic and usage
- Improve website performance
- Measure advertising and marketing effectiveness
- Provide relevant content or advertisements where applicable
- Detect fraud and protect our Store
Some cookies are necessary for the basic operation of the website, while others may be used for analytics or marketing purposes.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Store.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
4. Third-Party Services
We may work with trusted third-party service providers to operate our business and provide services to you.
These providers may include:
- Shopify, which provides our e-commerce platform
- Payment processors and payment gateways
- Shipping and logistics partners
- Email and communication service providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Customer support and technology providers
These third parties may process personal information on our behalf or as otherwise described in their applicable privacy policies.
We aim to share only the information reasonably necessary for the relevant service or business purpose.
You should review the privacy policies of third-party services where appropriate, as their handling of information may be governed by their own policies and terms.
5. Payments
When you make a purchase from our Store, payment information may be processed by a third-party payment provider.
Depending on the payment method you choose, this may include information necessary to complete the transaction, such as payment details, transaction information, billing information, and other information required by the payment provider.
We generally do not need to directly access or store your complete payment card details when the transaction is processed by an authorised third-party payment provider.
6. Order and Shipping Information
To fulfil your order, we may share necessary information with shipping, courier, logistics, fulfilment, or delivery partners.
This may include your:
- Name
- Shipping address
- Phone number
- Order details
This information is shared only as reasonably necessary to fulfil and deliver your order or provide related services.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
If we become aware of a data security incident affecting personal information, we will take appropriate steps as required by applicable law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Complying with legal, tax, accounting, or regulatory obligations
- Establishing, exercising, or defending legal claims
When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
9. Your Privacy Rights
Subject to applicable law and any conditions or limitations that may apply, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about certain third parties with whom your personal information has been shared
- Raise a grievance or privacy-related complaint
- Exercise other rights available to you under applicable law
The DPDP Act provides Data Principals with rights concerning access to information about processing, correction and erasure in applicable circumstances, grievance redressal, and other rights.
To exercise a privacy right, contact us using the details provided below. We may need to verify your identity before completing certain requests.
10. Marketing Communications
If you choose to receive promotional communications from us, we may send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Store updates
- Other marketing communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping updates, payment information, or customer-service communications.
11. Children's Privacy
Our Store is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.
12. International Data Transfers
Some of our service providers or technology partners may process information outside [India].
Where personal information is transferred or processed outside India, we will take steps required under applicable law and applicable contractual or organisational safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.
When we make changes, we will update the "Last Updated" date at the top of this page. Where required, we may provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:
Business/Store Name: [zovik]
Email: [lexusrise@gmail.com]
Country: [India]
We will review and respond to privacy-related requests in accordance with applicable law and our internal procedures.
